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Jan. 9th, 2009 11:53 amRandom phone call of the day:
Me: "workplace university, me speaking."
Poor bugger at other end: *launches into sad tale of woe, gist of which is as follows (he prattled for a good 2 minutes):*
"I've been made redundant and I was wondering if there were any professional development courses I might have taken/anything I could have done to prevent my being laid off. You are the third person I've spoken to and I don't know what to do."
Me: *catches random snippets of story and tries to work out what is going on, why she is listening to this, and how she can interrupt long enough to say she is not able to help*
"I'm sorry, but I am a research assistant and I do not know anybody who works in PD. Have you tried calling HR?"
Poor bugger: "this is the third time I've been fobbed off. Who do I have to speak to? What number do I call?"
Me: *not me!* "Oh, um, well, have you tried looking at workplace university's website?"
Poor bugger: *blink* "Why would I look at workplace university website? I was calling SomeOtherCompany in Sydney on a 1300 number, and was put through to you. You are meant to be the person I am meant to be speaking to."
Me: *is surprised* "Um, no. I am not on a 1300 number, and I do not work at SomeOtherCompany, and furthermore I am not in Sydney. I do not know why you were put through to me. You have been given a wrong number. I do not know how SomeOtherCompany got my number. I am in Melbourne, and I AM A RESEARCH ASSISTANT AT WORKPLACE UNIVERSITY." *like I told you already, doofus. Listen, with your ears.*
Poor Bugger: "Oh. Well. Good bye."
Me: *facepalm*
I felt sorry for him, truly I did. But also, that was a weird encounter. Especially as I answered the phone with a clearly stated "workplace university". Perhaps he was so focused on recounting his tale of woe that he did not hear me.
Me: "workplace university, me speaking."
Poor bugger at other end: *launches into sad tale of woe, gist of which is as follows (he prattled for a good 2 minutes):*
"I've been made redundant and I was wondering if there were any professional development courses I might have taken/anything I could have done to prevent my being laid off. You are the third person I've spoken to and I don't know what to do."
Me: *catches random snippets of story and tries to work out what is going on, why she is listening to this, and how she can interrupt long enough to say she is not able to help*
"I'm sorry, but I am a research assistant and I do not know anybody who works in PD. Have you tried calling HR?"
Poor bugger: "this is the third time I've been fobbed off. Who do I have to speak to? What number do I call?"
Me: *not me!* "Oh, um, well, have you tried looking at workplace university's website?"
Poor bugger: *blink* "Why would I look at workplace university website? I was calling SomeOtherCompany in Sydney on a 1300 number, and was put through to you. You are meant to be the person I am meant to be speaking to."
Me: *is surprised* "Um, no. I am not on a 1300 number, and I do not work at SomeOtherCompany, and furthermore I am not in Sydney. I do not know why you were put through to me. You have been given a wrong number. I do not know how SomeOtherCompany got my number. I am in Melbourne, and I AM A RESEARCH ASSISTANT AT WORKPLACE UNIVERSITY." *like I told you already, doofus. Listen, with your ears.*
Poor Bugger: "Oh. Well. Good bye."
Me: *facepalm*
I felt sorry for him, truly I did. But also, that was a weird encounter. Especially as I answered the phone with a clearly stated "workplace university". Perhaps he was so focused on recounting his tale of woe that he did not hear me.
